Shipping and Delivery Information
In most cases, your order should arrive in 7-10 business days. Each jewelry piece is hand-strung with special care to meet our exacting standards of quality. Orders placed on Saturday, Sunday and Holidays are processed the next business day.
We will do our best to ensure your order will arrive when you need it. If you need an order by a specific date, please contact our customer care department by sending an email to firstname.lastname@example.org.
To ensure delivery by Christmas, your order must be received by no later than 2:00 pm on 12/18/18.
Packages shipped via USPS Priority Mail will be insured. Alaska, Hawaii, and Puerto Rico are shipped at a flat rate of $14.95. Occasionally FedEx or UPS may be used depending on destination.
International orders are shipped via USPS with an estimated delivery of 15 - 29 business days (excluding holidays) after your order has been processed depending on the destination. Packages shipped via USPS Priority Mail will be insured and can be tracked via the customs tracking number.
Canadian orders will incur a flat rate shipping of $19 USD.
All other international orders are based on destination, size and weight of box. The total shipping rate is calculated and displayed during the checkout process and before you submit your order. At that time, you can choose to accept the shipping rate or abort your transaction. Once your order is submitted, you have accepted the shipping charge.
Duties, brokerage fees, and taxes for shipments delivered outside the continental USA are the responsibility of the customer.
International orders must be paid in US funds by international money order or credit card.
After your order has been submitted, an order confirmation email is automatically sent which will contain a copy of your order. We suggest you retain a copy of this email, in case of a return or exchange.
After your order has shipped, a shipping notification email with the carrier's tracking information will be sent. You can track the progress of your order on-line by visiting the carrier's web site and keying in the tracking number provided.
Unless you request that someone sign for your package, the carrier will leave the package at the delivery address with no delivery signature required. It is your responsibility to provide a safe address or to ensure that someone is available to sign for and retrieve the package. If you have a concern as to where the package may be left, we suggest you ship your package to an address where someone will be available to receive the package (i.e. a business address). Michelle May cannot be responsible for any lost, damaged, or stolen packages which have been marked as "delivered" when tracked via the carrier's delivery tracking reference number.
If you have not received your order within the timeframes referenced above, please contact email@example.com. If a claim is not filed within 10 days of carrier indicating it has been "delivered", the carrier will assume no responsibility and a refund cannot be processed.
As Michelle May is in New York State, we are required by law to charge New York orders appropriate state and local sales tax. Orders being shipped outside the state of New York will not be subject to sales tax.
Easy Returns & Exchanges
Michelle May provides you the best quality jewelry for the best price with the best customer care. If you are not completely satisfied with your purchase, Michelle May will accept returns, if received within 14 days of purchase accompanied by a copy of the original order receipt.
Once returned merchandise is received and inspected, a refund will be issued back to the original form of payment less any applicable shipping charges. Please allow at least 30 days for your return to be processed and credited back to your account.
Used, abused, or broken merchandise will not be accepted. When you receive your package, we suggest you take a moment to inspect the item for any damage.
Customers are responsible for return shipping. COD packages will not be accepted. For your protection, we suggest your return be sent back to us via USPS Priority Mail, UPS or FedEx with insured service and delivery information. This will protect you in case the shipment is damaged or lost in transit. This will also allow you to track your shipment with the carrier. We cannot assume responsibility for misdirected, damaged, or lost shipments.
Returns should be sent to:
20 Hereford Rd.
Bronxville, NY 10708
Return shipping is non-refundable unless the item being returned is the result of our error. In the unlikely event the wrong item was shipped to you, please contact us at firstname.lastname@example.org
By placing an order on this site, you are agreeing to the terms and conditions of our shipping and return policy.