Frequently Asked Questions
For your convenience, we have listed some frequently asked questions for our customers. As additional questions are asked, we will post them to this page.
If you have any suggestions of questions that may be of value to others, please send them to:
How long will it take for my order to arrive?
All of our jewelry is hand-strung to our exacting standards of quality. In most cases, domestic orders should arrive within 10-15 business days. International orders should arrive within 15 - 29 business days.
What if I don't like what I bought or decide I don't another item?
You are welcome to return your item within 30 days of purchase. If you would like to exchange an item, please contact us at firstname.lastname@example.org with information on the item you would like to exchange for. Please be advised the customer is responsible for return shipping and using proper packaging. If an item is not received back or is received back in non-resellable condition, we are sorry but an refund cannot be issued.
I never received an order confirmation or shipping notification?
After an order is received, an automatic order confirmation is sent to the email used to enter the order. If this email is incorrect, an order confirmation cannot be sent. In addition, after an order is shipped, an email shipping notification with tracking information is sent to the email address on the order.
Michelle May said they shipped my item, but I never got it in the mail?
Please wait a minimum of 3 weeks for orders sent to a US address, 4 weeks for a Canadian order or 7 weeks for International orders before action is taken. You are, of course, welcome to contact our Customer care for additional assistance at email@example.com.
Michelle May sent my package to someone else?
We are sorry if we incorrectly shipped to the wrong address. We will gladly rectify the situation if you contact one of our Customer Care representatives at firstname.lastname@example.org explaining what happened and to whom the order should have been sent.
Michelle May sent me the wrong items, now what?
We are sorry for the picking error. Please contact one of our Customer Care representatives at mishmayer16@gmail and we will send out the correct product and arrange with you the return of the incorrect product, if warranted.